business
The Churn Autopsy
“A founder walks through the exact month their churn spiked and the six changes that brought it back down.”
A tactical short book built around one specific crisis: a SaaS founder's churn rate spiking past sustainable levels, and the diagnostic process, product changes, and customer conversations that fixed it. Structured as a real-time account rather than generic advice, so readers get the actual decisions, not just the framework.